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Average Response Time: 2-4 hours
We typically respond within 4 hours during business hours (9 AM - 6 PM PST)
We typically respond within 4 hours during business hours (9 AM - 6 PM PST)
Critical
Security issues, lost funds, account compromised
High
Platform bugs, transaction failures, market issues
Normal
General questions, feature requests, feedback
Email Support
For detailed issues, account problems, or when you need to share screenshots or logs.
General Support: support@grokmarkets.com
Bug Reports: bugs@grokmarkets.com
Security Issues: security@grokmarkets.com
Bug Reports: bugs@grokmarkets.com
Security Issues: security@grokmarkets.com
Online - Responding within 2-4 hours
Discord Community
Join our Discord server for real-time chat, community discussions, and quick help.
Discord Server: discord.gg/grokmarkets
Channels: #general, #support, #bug-reports, #feature-requests
Channels: #general, #support, #bug-reports, #feature-requests
Online - 24/7 community support
Twitter Support
Quick questions and updates. DM @PANAGOT for private support.
Twitter: @PANAGOT
Direct Messages: Available for private support
Direct Messages: Available for private support
Away - Check Discord for faster response
Telegram
Join our Telegram group for announcements and community chat.
Online - Community support available
Send a Message
Use this form for detailed support requests. We'll respond via email.
Before Contacting Support
Check our FAQ and Getting Started guide - you might find your answer there!